The CCScore Team


Jan-Erik Baars

Head of BA HSLU


Andreas Brandenberg

Head of Institute HSLU


Stephan Engl

Senior Consultant Swisscom


Dominik Georgi

Project Leadership HSLU

The Customer Centricity Score has been developed by Jan-Erik Baars, Andreas Brandenberg and Stephan Engl, who have created the maturity concept behind the CCScore for a pilot study at Swisscom and shaped it into a measurement tool. The resulting KPIs for customer centricity within organisations have been available to all organisations since January 2014.
On behalf of the HSLU, Prof. Dr. Dominik Georgi is responsible for conducting measurements.